My worse consumer experience was with a shop I encountered while scrolling through Lazada. I play futsal every week with my friends and I needed to get shoes as my old ones were worn out. Last year January, I decided that I was going to scroll through Lazada to look for futsal shoes that falls within my budget. As I was scrolling through the Lazada app, I came across this shop. This shop sells sports shoes, sports gears, sports equipment and many other sports related products. I have ordered several items from Lazada before although being quite sceptical when it comes to purchasing things online as you may never know what you’re getting. However, due to my previous experiences which were good and recommendations about Lazada from certain close friends, I decided that I would find out more about the shoes from the seller.
I have always wanted to get the Nike Mercurial Superfly shoes but it’s priced at RM700 and that is way above my budget. When I found that the online shop was selling it for a discounted price of RM199 and that falls perfectly in my budget range. As I found out it was less than RM200, I was extremely happy as I’ve always dreamt of getting those particular model. But being a bit sceptical about it, I decided to hold out from purchasing them.
I then went on to check reviews of it and there were positive ones. I even decided to message the seller. The response time of the reply was very slow but I carried on asking questions such as it original? and why is it so cheap compared to the original price. The seller replied and said that it was original and that the reason why it’s extremely cheap was because they were having some clearance sale. After much consideration, I decided to purchase it from that online seller on Lazada. I was looking forward to receiving the shoes once I completed the payment.
When the estimated time of arrival of the shoes went passed, I had not received the shoes yet. At this point I was feeling rather dissapointed and quite upset as I still had no shoes to play futsal with. I decided to message the seller again and I did not receive a response for more than 2 days. Once the seller replied, I got quite furious as he tells me that they have run out of stock and are unable to deliver the shoes to me. Having already made the payment, I demanded that I receive the shoes and not be sent something else or be asked to choose something else from the store to be compensated.
After several days, the seller finally replies and gave me a new estimated time of arrival for the shoes. I begun waiting again hoping that I don’t get scammed of my money. When the shoes arrived, I was quite relieved I must say and it looked exactly like the promoted pictures on Lazada. When I had futsal again, I was eager to finally use the shoes. After playing a couple of times in the shoes, the sole of the shoes tore off and I had not been using it extensively. I was quite furious as it turns out that the purchase was just a complete waste of money and that I had to fork out even more money to purchase another pair of shoes.
My overall feeling of this experience was anger, dissapointment and regret. My blame isn’t towards Lazada but towards the dishonest online shop seller as he cheated me off my money.
MARK217 C1 